Returns & Exchanges
We offer product satisfaction guarantee. If you are unsatisfied with your purchase, don’t worry. Return your item(s) to Sugarmundo within 60 days of purchase for a complete refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our return & exchange policy lasts 60 days. If 60 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange.
You can return your unopened/unused item(s) to our warehouse up to 60 days from the purchase date. You must first receive and fill out a Return Authorization Notice from Customer Service by contacting us at firstname.lastname@example.org. Items returned without a completed Return Authorization Notice will not be refunded, nor will it be re-shipped to you.
You will be responsible for paying for your own shipping costs for returning your item.
If the item(s) you ordered are defective or shipped incorrectly, please contact us within 48 hours of receiving your package with your order number, name, address, and telephone number – we will require a photo and any details in order to review your claim.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note refunds may take up to one billing cycle to appear on your credit card statement.
How to Return Your Item(s):
1. Pack the item(s) securely in the original product packaging (if possible). Please include the Return Authorization Notice. All items must be returned in good condition to ensure credit.
2. Before sending your return shipment, please remove any and all labels from the outside of the shipping box/package.
3. Send the return package to our address, specified on the Return Authorization Form.
4. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries. It is recommended that you use a trackable shipping service (ie. FedEx or UPS) for your return. Keep the return Tracking Number for your return package to monitor delivery status.
5. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Please Note: We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement.